OUR EXPERIENCE WILL
HELP WITH YOUR RECOVERY

Lakeside Sports Medicine Centre is committed to protecting your privacy and ensuring that all personal and health information is handled in a safe, secure, and confidential manner.

Who We Are
Lakeside Sports Medicine Centre
Email: admin@lakesidesmc.com.au
Phone: (03) 9682 6029

Collection of Personal Information
We collect personal and health information that is necessary to provide high-quality medical and allied health services. This may include your name, contact details, medical history, and other relevant health information.

Information is collected directly from you, either in writing, verbally, or electronically, with your consent (either expressed or implied). In some cases, information may also be collected from other healthcare providers with your permission.

Purpose of Collection
Your personal information is collected to:

• Provide diagnosis, treatment, and ongoing care

• Manage appointments and administrative processes

• Communicate with you and other healthcare professionals involved in your care

• Comply with legal and regulatory obligations

Storage and Security of Information
All patient records are maintained in a secure, fully computerised system. Access is restricted through individual staff passwords, which are regularly updated. Data is backed up daily to protect against loss.

All practitioners and administrative staff are bound by strict confidentiality obligations, and all staff with access to personal health information have signed confidentiality agreements.

Use and Disclosure of Information
Your personal information will only be used for the purposes for which it was collected. We will not disclose information that identifies you to third parties without your consent, except:

• Where required or authorised by law

• In emergency situations where your health or safety is at risk

• When necessary to provide appropriate care

In some cases, information may be disclosed to other healthcare providers or services involved in your treatment.

Access and Correction

You have the right to access your personal information and request corrections if needed. Requests can be made by contacting our clinic using the details above.

Complaints
If you believe your privacy has been breached or your information has been mishandled, you can lodge a complaint by contacting us directly. We will investigate all complaints promptly and take appropriate action.

Data Retention and Disposal
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected and to meet legal obligations. When no longer required, information will be securely destroyed or de-identified.

Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this document. Lakeside Sports Medicine Centre accepts no liability for any loss or damage arising from the use of this information. We reserve the right to update or modify this policy at any time without notice.