OUR EXPERIENCE WILL



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BOOKING AND CANCELLATION POLICY



Payment Policy


Lakeside Sports Medicine Centre understands that injury and illness can negatively impact on your income and that payment for the necessary care may be difficult. If this is the case, LakesideSMC management is happy to discuss alternative payment options. Payments for all services not previously discussed with staff are required at the time of service. A late payment fee will be charged for all accounts unpaid.



Days Outstanding


1 – 29


30 – 59


60 – 89


90 +



Percentage of Service Fee


10%


20%


25%


25% (plus referral to debt collector)



BOOKING AND FAILURE TO ATTEND POLICY


Cancellations within 12 hours and failure to attend appointments significantly affect the care we are able to provide our patients. Many patients requiring urgent care are simply unable to see a clinician as we are regularly booked out. This can result in many patients who are suffering significant pain or disability having to wait unnecessarily. As we wish to provide the best care to all patients we ask that if you do need to cancel or reschedule your appointment that you do so at least 12 hours prior to your original appointment time. A failure to attend or cancellation fee will be applied based on the fee structure outlined below.

Initial Consultation: $50.00
Extended Consultation: $50.00
Standard Consultation: $30.00

​Please note that for WorkCover, TAC, DVA, Commcare and InjuryNet patients this will be charged directly to the patient



VISIT US AT OUR NEW CLINIC



LAKESIDE SPORT MEDICINE CENTRE



MSAC Ground Floor, Suite 7 Aughtie Drive, Albert Park



Phone: 03 9682 6029 FAX: 03 9682 9278